Terms of Use

Last updated: October 04, 2019

1. About us, the Website and the Service

1.1 The following terms and conditions are between you and (Cyprus) Limited (a company registered in Cyprus with registered number HE 397606 and its registered address at 10-12 Florinis Street, STADYL Building, 4th Floor, Nicosia, 1065 Cyprus), and constitute a legal agreement that governs your use of the MAPS.ME platform whether accessed through our website (, the “Website”) or a mobile application, and any content made available to you through such platform (collectively, the “Service”).

1.2 Our Service allows you to, via the Website and/or our mobile application, access and download maps of areas across the world, find routes and navigation whether online or offline, locate a range of amenities and services in that area and to access a range of services offered by our third party partners.

1.3 We operate the Service under an Open Database License. Terms and conditions for using the OpenStreetMap license are available at

1.4 Throughout these terms AG is referred to as “we”, “our” or “us”. We use the terms “you” and “your” to mean any person visiting or using the Website, and any organisation or person visiting or using the Website on an organisation’s behalf.

2. About the Terms of Use

2.1 By visiting or using the Service, you are agreeing to these terms of use (the “Terms of Use”). Please ensure you read these Terms of Use carefully. If you do not agree to the Terms of Use, please do not continue to use the Service.

2.2 We may update these Terms of Use from time to time. Should we do so, the new terms will become effective from the moment they are uploaded onto the Website. You should check the Terms of Use when you visit the Website to confirm the most recent Terms of Use that apply. If you do not agree to the modified Terms of Use, you should discontinue your use of the Service and the Website.

3. No Liability for other websites, user generated content or social media posts

3.1 At times the Service may link to other websites that we do not own or control. These links are solely for your convenience or information, and may be subject to their own terms and conditions. We cannot verify the accuracy of any information contained in third party websites, nor does the inclusion of these links represent an endorsement or a recommendation of the third party websites. We accept no liability for the content of any website to which the Website links. We suggest that when you leave the Service you read the terms and privacy policy of each third party website and online service you visit.

3.2 We operate channels, pages and accounts on some social media, which can be accessed via links through the Service. We are not responsible for any information posted on those social media sites other than information we have posted ourselves. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users.

3.3 The Service provides the functionality to create and/or upload content to the Service (“User Generated Content”). You acknowledge that we have no control over what content or information is uploaded by users of the Service and, whilst we may take in our discretion take steps to moderate or otherwise curate user generated content in our absolute discretion, we give no guarantees that we will do so and accordingly you acknowledge and agree that we are not responsible for any User Generated Content which you upload to the Service, or user generated content which other users may upload into the Service. You are reminded of your obligations under paragraph 5.6(D)below with respect to the creation and uploading of User Generated Content.

4. Linking to the Service

4.1 You may link to the Website’s home page from your website, as long as it is done in a way that is both fair and legal, this includes, but is not limited to the sharing of social media content.

4.2 You must not link to the Service if doing so may damage our reputation or where you suggest any form of association, approval or endorsement on our part where none exists.

5. Your Use of the Service

5.1 Provided that you comply with these Terms of Use, we grant you a non-exclusive, non-transferable, non-sublicensable, limited, revocable license to use the Service solely for personal and non-commercial use.

5.2 If you are under 18 years of age, you must have your parent or legal guardian’s consent to use the Service.

5.3 In order to access and use certain parts of the Service, including Additional Services as defined below) you may be required to create a user account with us. In order to create an account with us you must (i) be 18 years of age or older; or (ii) if you are under 18 years of age, have your parent or legal guardian’s permission to use the Service and your parent or legal guardian must agree to be bound by these Terms of Use.

5.4 If you create an account with us:

  1. you must register using correct and up to date information and you agree that:
    1. it is your responsibility to ensure that such information, including your contact details, remains up-to-date and accurate so that we can communicate and transact with you; and
    2. if you do not receive a notification or communication from us because your contact details are incorrect or out of date, we will be deemed to have notified you;
  2. you agree you have read, understood, and accept all of the terms and conditions contained in these Terms of Use, as well as our Privacy Policy;
  3. you are responsible for preserving the confidentiality of your password (such as by not sharing it with others) and other account information you use to access your account on the Service;
  4. you will immediately notify us of any known or suspected unauthorised use of your account; and
  5. you will be responsible for the acts or omissions of any third party that accesses or uses your account or the Service on your behalf, where such use is authorised by you or due to your negligence (such as by failing to secure your account credentials or sharing your account credentials in violation of these Terms of Use).

5.5 When you visit or use the Service:

  1. you agree not to: (i) attempt to make any data available via the Services available to third parties in bulk, (ii) systematically query any data available via the Services to obtain all or substantially all data for a given location, or (iii) disassemble, reverse engineer or decompile (except to the limited extent expressly authorized by applicable statutory law), modify, crawl (or facilitate crawling) or alter any part of the data available via the Services;
  2. you shall not introduce, transmit, upload or send any viruses, Trojan horses, spyware, adware, worms, keystroke loggers, other malware or other harmful computer code designed to adversely affect the operation of any computer hardware or software;
  3. you shall not do or permit anything which blocks, disables, overrides otherwise interferes with the operation of the Service (including any elements which are provided by our third party providers);
  4. you agree not to impersonate any person or entity, use a fictitious name, or misrepresent your affiliation with a person or entity; and
  5. you agree to use the Service in compliance with all applicable laws.

5.6 You acknowledge and agree that:

  1. the Service has not been developed to meet your individual requirements;
  2. to the extent permitted by applicable laws and regulations, any software or other functionality we provide or any of our third party providers provider as part of the Service will be provided “as is”;
  3. any systems or devices you may use to access the Service are beyond our control and we shall not be responsible for the operation or security of any such devices or systems;
  4. any User-Generated Content shall not:
    1. be defamatory of any person, obscene, offensive, hateful and/or inflammatory;
    2. promote or include any sexually explicit material, child sexual abuse material, violence, discrimination or other illegal content or activity;
    3. infringe any intellectual property right of any other person (including, but not limited to, copyright, database right or trade mark);
    4. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
    5. advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; and
    6. contain any advertising or promote any services or web links to other sites;
  5. information and telecommunications systems are not error-free; and
  6. the provision of any internet-based service may be subject to disruption.

5.7 You may not access or use the Service:

  1. on behalf of any government agency, department or entity at any level of government (e.g., national, state, city, etc.) (“Non-U.S. Government Users”) if such use of the Service would, as a matter of law or contract, impose any obligations on us or provide any rights to our Service other than as described in these Terms of Use. You will indemnify and hold us harmless from any and all claims, liabilities, damages, losses, or costs (including reasonable attorneys’ fees) based on or arising out of your failure to comply with this clause; or
  2. if you are subject to, or would cause us or any of our third party partners/providers to be in breach of, any export control and sanctions laws and regulations of the United States of America, of member States of the European Union, and any other relevant country.

6. Additional Services

6.1 As part of the Service we may offer additional services or functions which we are provided by either us, or one of our third party partners (“Additional Services”).

6.2 In order to use these Additional Services you will be required to agree to additional terms and conditions which govern the use of those Additional Services. In those terms and conditions, it will indicate whether those terms and conditions are additional to these terms and conditions (which they will be, if they are for Additional Services provided by us), or whether they are standalone terms for Additional Services provided by a third party. You may also be charged for these Additional Services.

6.3 Where they are provided by a third party, we accept no responsibility or liability in respect of the Additional Services and any issues you may have should be taken up with the owner or provider of such Additional Service.

6.4 You may be required to provide a payment method in order to pay for and receive an Additional Service. By providing a payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or the relevant third party) to charge your payment method for the total amount for the relevant charge you are required to pay (including any applicable taxes and other additional charges that you agreed to when placing an order for the Additional Service). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order for the Additional Service may be suspended or cancelled. You can change or update payment information associated with your account, at any time by logging into your account.

7. Data Privacy

As well as these Terms of Use, there are other terms which may apply to you. These include our Privacy Policy, which also covers cookies and can be found here.

8. Our Intellectual Property Rights

8.1 We are the owner or licensee of all intellectual property rights in the Service and the Website and the material published on them, including, among other things, all trade marks, logos, service marks and service names, whether they are registered or not. These works are protected by, among other things, copyright laws and treaties around the world. We reserve all such rights.

8.2 You grant us an exclusive, perpetual, royalty-free, irrevocable, transferable, worldwide and unrestricted licence (with the right to sublicense the same) to use any User Generated Content, all information you provide to us when using the Service (including any data) and all information relating to your activities on the Service.

8.3 Unless expressly stated under these Terms of use or we provide you with written permission to do so, you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use, the Service (including, but not limited to. any content (whether ours or another user’s), the Website or any mobile application) in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any Service content except for your own personal, and non-commercial use.

9. Liability

9.1 These Terms of Use exclude or limit our liability arising out of the use of, or relating to, the Service to the extent that the law permits us to do so. We do not exclude or limit our liability for death or personal injury arising from our negligence, or for our fraud or fraudulent misrepresentation, or for any other liability that cannot be legally excluded or limited under the laws of England and Wales.

9.2 While we take reasonable steps to ensure that the information on, or obtained via, the Service is accurate and up to date we do not give or make any warranty or representation (whether express or implied) that any such information is accurate, timely, complete or available. We will not be liable to you for any loss or damage as a result of your use of, or reliance on, the information on, or obtained via, the Service, or for your inability to access or use the Service for any period of time.

9.3 While we also take reasonable steps to ensure that the Service is available 24/7, we offer no guarantee or warranty that the Service, or any part of it, will be available at any time and expressly disclaim any and all liability for any loss or damage you may suffer as a result of the Service, or any part of it, being unavailable at any time. The Service, and all data within it, is therefore provided “as-is” and “as available”.

9.4 While we endeavour to ensure that the Service is free from any viruses or other malicious or harmful content, we do not accept any liability for errors, delays, loss of data or damage to your computer or device as a result of using the Service. It is your responsibility to ensure that you have up to date antivirus software, or any other necessary equipment in order to use the Service safely and to avoid anything that may damage or harm your computer or device.

10. Accessing the Service

10.1 We may have reason to update the Service from time to time, though we are not under any obligation to do so. We may update or remove information from the Service for business reasons, for example if any relevant software the Service uses to function is being updated, or if information is no longer relevant.

10.2 From time to time, we may restrict or suspend access to some parts of the Service, or the entire Service, for example for maintenance purposes. As such, access to the Website is not necessarily permanent or guaranteed and we will not be liable for such restriction or suspension of the Service.

11. Contacting Us

11.1 When contacting us through you will be providing us with your contact details. We will treat this data in accordance with our privacy policy.

12. Term and Termination

12.1 These Terms of Use will apply to you as soon as you access the Service and will continue to have effect until they are terminated or if you are no longer interacting with us or the Service.

12.2 We may terminate your right to use the functions of the Service or your account at any time, including if you violate or breach these Terms of Use or if allowing you to access and use the Service or their related functions would violate any applicable laws, rules and regulations, or would expose us to any legal liability whatsoever.

12.3 If the Terms of Use are terminated or you are no longer interacting with us, these Terms of Use may no longer apply. However, any provisions of the Terms of Use that by their nature should continue to apply after termination of these Terms of Use will continue to do so. This includes, without limitation, all limitations on liability, choices of law and judicial forum and intellectual property protections and licences.

13. Governing Law & Jurisdiction

13.1 These Terms of Use, the Website and any information contained in, or obtained from, it will be governed by the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction to hear any dispute arising from these.